Start a Return

If something doesn’t work out, no worries, we’ve got you covered! To begin a return, please visit our Return Portal: 👉 Access Your Return Portal Here

Returns Made Simple

If something doesn’t work out, no worries — we’ve got you covered! All returns are issued as store credit only in the form of a digital gift card (never expires, and can be used toward anything in the shop).

All returns must be initiated within 10 days of delivery and shipped within 3 days of the initiated return.

Because we’re a boutique, we do ask that returns are made within our timeframes and guidelines to help us keep offering those fresh, limited styles you love. Below you’ll find everything you need to know about our process, from damaged items to general returns and final sale exclusions.

Final Sale & Non-Returnable Items

The following items are considered final sale and cannot be returned:

• Any items discounted 25% or greater
• Items marked “Final Sale”
• All items within our sale collection
• Accessories
• Sleepwear

General Returns

All other eligible returns must be initiated within 10 days of delivery, and shipped within 3 days of the return being initiated.

To be accepted, items must arrive:

• Unworn, unwashed, and unaltered
• Free from makeup, deodorant, or lotion marks
• Without odors (including smoke or perfume)
• Free of pet hair or any other debris
• In original condition with all tags securely attached or any original packaging.

⚠️ All returns go through a full inspection upon arrival. Items that do not meet these requirements will not be approved and will fall under our rejected returns policy (see below).

Refunds are issued as store credit only, in the form of a digital gift card.

Store Credit – Why We Do It

All approved returns are issued as store credit in the form of a digital gift card, with no exceptions. This credit never expires and can be used toward any future purchase. Unlike big-box retailers, we can’t absorb the costs of constant refunds without it impacting the heart of what we do. Store credit allows us to:

• Keep prices fair and accessible for everyone
• Continue offering small-batch, hand-picked pieces each season
• Ensure returns don’t slow down our ability to bring you new arrivals

We’re so grateful for your understanding, it’s what makes it possible for us to keep doing what we love and serving you with care.

Inspections & Guidelines

To help your return process go smoothly, please ensure that your items are prepared and returned with care:

• Fold garments neatly
• Secure any buttons, ties, or closures
• Make sure the item is clean, odor-free, and free from pet hair
  Include all original tags or packaging.

Rejected Returns

As a boutique, we take pride in offering fresh, high-quality pieces that make you feel amazing. Because of this, we cannot accept returns showing any signs of wear such as makeup stains, deodorant marks, odors, pet hair, or missing tags.

If a return does not meet our requirements, it will be rejected and sent back to you. Customers are responsible for the $8.50 return shipping fee on rejected items.

This policy helps us keep standards high and ensure that every customer receives new, unworn pieces. We appreciate your understanding and support in helping us maintain the integrity of our shop.

Damaged & Defective Items

We want your order to be perfect every time. If you receive an item that is damaged or defective, you’ll need to submit a claim and ship it back to us within 4 days of delivery through our Return Portal.

When submitting your claim, please include:

• Clear photos of the damage or defect
• A short description of the issue

The item must be returned in its original condition: unworn, unwashed, with tags still attached. Once we receive and inspect your return, store credit will be issued in the form of a digital gift card.

No Cancellations

Once an order is placed, it begins processing immediately and cannot be canceled, changed, or held. Please review your cart carefully before checking out.

Damaged or Lost Packages

We package every order with so much care, wishing we could hand-deliver each piece straight to your doorstep! 💌 But once your order is scanned by the shipping carrier, it’s officially in their hands.

If Checkout+ was purchased:

Please file your claim through our Return Portal so we can handle the process for you.

Missing package claims must be submitted within 14 business days of the package being marked delivered or within 14 business days of the last tracking status update. Claims submitted after this timeframe cannot be investigated, as shipping carriers close the investigation window and are no longer able to review the delivery. We recommend waiting 1–2 business days before opening a claim, as carriers sometimes mark packages “delivered” early or to a neighbor.

Our Support: Once submitted, we will investigate the issue on your behalf and keep you updated along the way.

Resolutions for Damaged or Lost Packages

If your claim is approved with Checkout+, we will investigate the claim on your behalf, if it's determined that the package was not received, our immediate resolution is to send a replacement of the exact same items in your order. If any item in your order is out of stock, we will issue store credit for the value of that item.

If Checkout+ was not purchased:

Any claims for lost, delayed, or damaged-in-transit packages must be submitted directly through the carrier as we are not responsible for a replacement or reimbursement. You can file a claim via USPS Claims Here.

Of course, we’ll still be here to support you with any documentation or details you may need for your claim. While we cannot be held responsible for carrier mistakes without Checkout+, we’ll walk alongside you in the process to make sure you’re not left without answers.

Incorrect Addresses, Delivery Errors & Theft

Customers are responsible for ensuring all shipping information entered at checkout is accurate and complete, including street address, apartment or unit number, city, state, and ZIP code.

We are not responsible for packages that are:

• Delivered to an incorrect or incomplete address provided by the customer
• Returned to sender due to address errors, refusal, or failure to retrieve the package from the carrier

Packages affected by the above circumstances are not eligible for refunds. If reshipment is requested for a returned package, additional shipping fees may apply.

Address Changes & Incorrect Addresses

Please contact us as soon as possible if you notice an error in your shipping address. We are only able to modify or correct an address before an order has been processed or shipped.

Once an order has shipped, we are unable to change, reroute, or update the delivery address but you may be able to contact the shipping carrier directly for an update. If a package is delivered to an incorrect address provided by the customer, we are not responsible for the package and it is not eligible for refund or replacement.

Packages delivered to an incorrect address, marked as delivered by the carrier, lost due to address errors, or returned to sender because of an incorrect or incomplete address are the responsibility of the customer.

If a package is returned to us due to an address issue, reshipment may be requested once the item is received back, but additional shipping fees will apply. Original shipping fees are non-refundable.

It is the customer’s responsibility to ensure all shipping details are entered accurately at checkout.

Carrier Claims & Voiding of Package Protection

Checkout+ package protection is designed to eliminate the stress of carrier investigations by allowing our team to handle the claim process and resolution on your behalf.

If a customer opens a missing mail search, carrier claim, dispute, reimbursement request, or any other investigation directly with USPS or the shipping carrier before contacting us or submitting through our protection portal, package protection coverage for that shipment is automatically voided.

This is because once a carrier investigation has been initiated independently, the carrier may issue reimbursement directly through their claims process, making the shipment ineligible for duplicate coverage under Checkout+.

If a carrier claim has already been opened, the customer will be responsible for working directly with the carrier until that investigation is fully resolved. We are always happy to provide tracking details, order information, or supporting documentation if needed.

No Refunds on Lost or Missing Packages — Ever

We never issue refunds for lost, missing, or stolen packages.
This policy exists because:

• Once a package is handed to the carrier, it becomes their responsibility, and insurance claims require a clear outcome (replacement or credit only).
• Refunding lost packages leads to double-loss situations for small businesses (loss of product + loss of revenue).
• Carriers rarely reimburse small retailers in a timely manner, and in many cases, do not reimburse at all.
• Offering refunds allows room for fraud and repeated claims, which directly impacts inventory and costs, making it harder to keep prices fair for honest customers.

Because of these reasons, refunds are not an option under any circumstance for lost or missing packages.

Checkout+ (Optional Return + Shipping Protection)

We know how much thought goes into choosing your pieces, and we want you to feel fully confident from checkout to delivery. That’s why we offer Checkout+, our optional Return + Shipping Protection designed to make your experience as smooth and stress-free as possible.

What is Checkout+?
Checkout+ is an optional add-on available at checkout (U.S. orders only) that covers both your return shipping and your package in transit.

What’s Included:

• Free Return Shipping: If you need to return eligible items, your return label is completely free.
  
• Without Checkout+: You can still return eligible items, but the cost of the return label will be deducted from your store credit or required to be paid by you.
  
• Shipping Protection: Your order is protected in case it is lost, stolen, or damaged in transit giving you added peace of mind once it leaves our hands.
  
• Shipping Without Checkout+: If your package is lost, stolen, or damaged in transit, you will need to file a claim directly with the shipping carrier.

Important Details:

• Checkout+ must be added at the time of purchase and cannot be applied retroactively.
  
• Checkout+ is never eligible for a refund
• Checkout+ is currently available for U.S. orders only and does not apply to international orders.
  
  

Please Note:
Checkout+ does not override our return policy. Items marked as final sale or listed as non-returnable are still not eligible for return, even if Checkout+ is purchased. This protection applies only to items that meet our standard return eligibility requirements.

We’re here to make your experience feel easy, supported, and worry-free every step of the way 🤍

European Union 14 day cooling off period

 Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Questions?

Please contact us at pinksplashboutique@hotmail.com and we will be happy to help!

👉 Access Your Return Portal Here